Privacy Policy WOW77 – Member Data Protection in Indonesia

Welcome to the WOW77 Privacy Policy page. This document fully and transparently explains how we, as the platform operator, handle the personal information you provide or that we collect while you use WOW77 services.

WOW77 understands that privacy is a fundamental right of every individual. We do not view this policy as a mere regulatory obligation—but as part of our responsibility to every member who has entrusted their personal information to this platform.

This policy applies to all WOW77 services accessible via the website, mobile app, or any other communication channels provided by the platform. By using WOW77 services, you agree to the practices described in this policy.

WOW77 collects information necessary to provide a secure, reliable, and compliant service. The following are the categories of data we collect:

• Full name as stated on your valid official ID.
• Date of birth for minimum age verification.
• Active email address for account communications.
• Phone number for two-factor verification and account security.
• Residential address (postal code and city) for regulatory purposes.

• Photo or scan of a government-issued identity document (National ID, Driver's License, or Passport).
• A selfie or facial verification photo in accordance with the applicable KYC procedure.
• Additional supporting documents if required for account verification or large withdrawal requests.

• Bank account or registered digital wallet details for deposits and withdrawals.
• Deposit and withdrawal transaction history on the WOW77 platform.
• Betting and game activity logs for audit and security purposes.

• IP address of the device used to access the platform.
• Device type, operating system, and browser used.
• Access log data including login timestamps, session duration, and pages visited.
• Your saved game preferences and account settings.

The data we collect is used responsibly and only for purposes relevant to delivering WOW77 services. Here are the primary ways we use your information:

• Account Operations: Create, manage, and verify your account so you can securely access all services.
• Transaction Processing: Process deposits, withdrawals, and winning payments accurately and on time.
• Security and Fraud Prevention: Detect suspicious activity, prevent unauthorized access, and protect your account from potential misuse.
• Regulatory Compliance: Meet KYC (Know Your Customer) and AML (Anti-Money Laundering) obligations required by industry regulations.
• Customer Support: Respond to inquiries, resolve technical issues, and provide the assistance you need.
• Service Improvement: Anonymously analyze usage patterns to improve platform performance and deliver more relevant features.
• Account Communications: Send important notifications regarding your account, policy changes, or security alerts via email or platform notifications.

All personal data processing carried out by WOW77 is based on a valid legal basis. We process data on the following grounds:

• Contract Performance: Processing required to provide the services you agreed to when registering with WOW77 — without this, services cannot be delivered.
• Legal Obligation: Processing required to meet regulatory requirements, including KYC, AML, and reporting to relevant authorities.
• Legitimate Interest: Processing for platform security, fraud prevention, and service improvement purposes — provided these interests do not override your privacy rights.
• Consent: For processing not covered by the categories above—such as sending marketing materials—we will request your explicit consent, which you may withdraw at any time.

WOW77 does not sell, rent, or trade members' personal data to third parties for commercial purposes in any form. However, there are limited situations where sharing data with certain parties is necessary:

WOW77 partners with trusted technical service providers for server infrastructure, payment processing, and security systems. These partners are bound by strict confidentiality agreements and only have access to the minimum data required to perform their functions.

WOW77 is required to share certain information with competent authorities if mandated by applicable law—for example, in the context of criminal investigations, official requests from law enforcement agencies, or industry regulatory reporting obligations.

In certain cases, WOW77 may share information with identity verification providers or anti-fraud platforms to protect the security of the platform and all WOW77 community members.

WOW77 invests significant resources to ensure member data is protected to the highest standards. The security measures we apply include:

• 256-bit SSL Encryption for all communications between member devices and servers.
• Data encryption at rest for sensitive information stored in the database.
• Two-factor authentication (2FA) available and recommended for all accounts.
• Intrusion detection system AI-powered, monitoring anomalous activity 24/7.
• Independent security audit by third parties on a regular basis.
• Multi-layered access control ensuring that only authorized personnel can access specific data, with full logging.
• Encrypted backup regularly updated to ensure data recovery in the event of an unexpected incident.

While WOW77 applies best-in-class security measures, no system is 100% immune to all cyber threats. We therefore encourage members to actively protect their accounts by using strong passwords, enabling 2FA, and never sharing login credentials with anyone.

WOW77 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as maintaining login sessions and security. These cookies cannot be disabled as the platform will not function without them.
• Analytics Cookies: Used to understand how members use the platform—data is collected anonymously and cannot identify individuals.
• Preference Cookies: Save your preferences such as language, display settings, and game preferences so you don't need to reconfigure them on every visit.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect platform functionality.

As a WOW77 member, you have full rights over your personal data. You can exercise these rights at any time by contacting our support team.

WOW77 will respond to all privacy rights requests within 30 calendar days from the date the request is received. For complex requests, we may require additional time and will notify you accordingly.

WOW77 retains members' personal data only for as long as necessary for the purpose it was collected, and no longer. The following are general guidelines for data retention periods:

• Active Account Data: Retained for as long as the account remains active, plus the regulatory retention period required after account closure.
• Financial Transaction Data: Retained for a minimum of 7 years in accordance with international financial industry regulatory standards.
• KYC (Identity Verification) Data: Retained for a minimum of 5 years after the business relationship ends, in accordance with AML requirements.
• Security Logs: Retained for 12 months for security incident investigation purposes if required.
• Marketing Data: Retained for as long as you have not withdrawn your consent to receive marketing communications.

Once the retention period ends, data will be securely deleted using methods that ensure it cannot be recovered.

WOW77 may update this Privacy Policy from time to time to reflect changes in our practices, new regulatory requirements, or service developments. The "last updated" date at the top of this page always indicates the most current version.

For material changes—meaning changes that significantly affect your privacy rights—WOW77 will provide active notification via email to your registered address or through a notice displayed when you log in to the platform.

If you have any questions, concerns, or wish to exercise your privacy rights, the WOW77 team is ready to assist. You can reach us via:

• Live Chat: Available directly on the WOW77 platform, active 24 hours a day, 7 days a week, with an average response time of under 2 minutes.
• Support Email: [email protected] — for privacy inquiries that require more detailed handling or written documentation.
• FAQ Page: Visit FAQ page for quick answers to the most frequently asked questions about privacy and account security.

For formal requests related to privacy rights, such as data access, deletion, or data portability, we recommend submitting your request via email with a clear subject line so it can be handled by the right team. WOW77 is committed to responding to all privacy requests within a maximum of 30 calendar days.